Terms of delivery

Decantare is available via web virtually worldwide .

To buy decantare just need to have a credit card or debit card or if you prefer a Paypal account to make payment ( in Spain, and also accept payment on delivery ) and we take care of your products to reach any part of the world in the best conditions ,ordering is easy!

We have an international focus and our goal is to any country that we are asked , for various reasons, transit agencies have limited the exact shipping cost for all countries , so we indicated in the price schedules for those cost in which we can ensure the delivery deadlines and cost guarantees , for the rest of the world just inquire to inquire at the time with the various agencies to get the best service.

Countries for which you can see prices and Speeds are: Germany , Austria , Bulgaria , Belgium , Denmark , Slovakia , Slovenia, Spain , Estonia , Finland , France, Hungary, Italy , Latvia , Lithuania , Luxembourg, Netherlands Poland, Czech Republic and Romania.

All shipments are provided by a specialized urgent shipments and are insured against loss or breakage in shipping company. Price includes delivery and all taxes associated (except for international shipments , which the customer must pay possible customs fees unless otherwise agreed ) .

Delivery

For all orders received before 16:00 pm, we can guarantee the following deadlines :
domestic Shipments

Peninsular Spain and Balearic Islands : 2-3 days
Canary Islands , Ceuta and Melilla: 3-4 days

International Shipping

France and Portugal : 2-3 days
Germany , Austria , Belgium , Holland, Italy , Luxembourg : 3-4 days
Denmark, Slovakia , Slovenia , Czech Republic, Finland , Hungary : 4 - 5 days
Poland , Romania : 4 - 6 days
Bulgaria , Estonia , Latvia, Lithuania: 5-6

How will I receive the order

The carrier of one of the agencies we work with deliver to you at the address you have indicated your order , . When you deliver it , it will ask you to sign a delivery note , this is the proof of the transport agency with which certifies the order has been delivered to our customer, agreed without any damage conditions , in case of the package has apparently suffered some kind of stroke or intuyeras that products may have been damaged due to transportation and NOT FIRM requests that the package is returned , in the time that we are aware of this situation , we will send a new package with your order .

How to act in case of incidents

If the dealer go through your home and you're away , leave a notification so that you can contact the shipping company tours and concerts a new date and time of delivery .

In case of breakage directly rejects the packet and resend another with all new content as soon as possible . If instead detect the incidence subsequent to delivery, help you in our customer service number to help as much as possible and determine the best way to solve the problem.